Telementoring in Global Organizations: Computer Mediated Communication Technologies and Mentoring Networks

Computer-mediated communication (CMC) technologies, such as Instant Messaging (IM), the cell phone, and email have exploded, thus, creating fertile ground for innovative methods of communication. In this global environment, it is evident that innovative techniques must be employed to foster and sustain the mentor/protégé relationship. Using PLS as the analysis technique, we investigate the impact of e-mail-delivered mentoring messages on protégé’ perceptions of the relationship, trust in the mentor, and social influence on commitment to the profession. We extend and integrate multiple threads of mentoring and CMC research, resulting in a theoretical model that positions CMC as a mediator between social and career support. The hypothesized model was confirmed, thus demonstrating the important role that CMC plays in effecting expectations and relationship sustainability. These results are important as global organizations promote the development and research of systems that enhance the telementoring relationship through CMC methods.